Maintenance for contract customers

For secure operation of your infrastructure

BRISTOL GROUP maintenance contracts include at least two components, subscription/backend support, provided by the manufacturer of the product, and German-language support, provided by the BRISTOL GROUP support and escalation team.

Your advantages at a glance

As a BRISTOL GROUP maintenance customer, you enjoy many privileges:

  • German or English-speaking support, weekdays from 08:00 to 18:00
  • Response times of maximum 30 minutes during normal office hours*
  • Competent telephone support available 24/7*
  • Keine Helpdesk-Funktion, kein Automat – keine Warteschleife
    Direkter Kontakt mit erfahrenen, kompetenten und herstellerzertifizierten Ansprechpartnern – kurze Kommunikationswege durch langjährige Partnerschaften mit unseren Technologie-Partnern
  • Remote support (via Citrix GoToAssist)
  • On-site support for updates/upgrades or configuration changes (if required)
  • Consolidation of the maintenance inventory (on request)
  • Advice on licensing or user center issues
  • Special conditions for consulting assignments - also available as an optional maintenance component
  • On-call duty, e.g. for migrations and change management
  • Fixed escalation levels - depending on customer requirements
  • Proactive information and early-bird workshops for product innovations or new technologies
  • 15% discount on the in-house workshops of our training division Academy for Network Security

* depending on the support service purchased

Your advantages at a glance download:

The end of the maintenance jungle

BRISTOL Company Global

Your investment in software licenses and IT hardware involves a lot of work and maintenance. Just ask yourself how many maintenance contracts you have concluded with a large number of different suppliers ... it's easy to lose track. Our 'Company Global' solution is based on a modular principle. All maintenance services for the various solutions in your heterogeneous IT security landscape are combined in one contract and synchronized over time. Our experienced CareForce One™ team will be happy to plan this contract together with you.